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Returns Policy - WooW Creations

 

The policy to return or exchange the items purchased from WooW Creations is easy, flexible, and is available on all the products. The items can be returned or exchanged within 7 days from the date of delivery.

Any product is liable to return or exchange in accordance to the terms and conditions mentioned below:

 

a)   At the time of order delivery, do not accept the product if it is unsealed or broken.

b)   The products to be returned should be unwashed and unused. Also, make sure that products requested for return or exchange is properly packed, along with the tags. Return won’t be accepted without tags.

c)    All items purchased from woowcreations.com (with the exception of lingerie, swimwear, beachwear, accessories, beauty, socks and free items) can be returned for a full refund within 7 days from the date of delivery (as recorded by the shipping provider).

d)   The customer can choose to get entire product refund as a bank transfer to their respective account or as a coupon code in their WooW Creations account.

e)   The products returned would be counted for refund after quality check, having met the following requirements:

  • The product is returned with the original packing and the brand tags.
  • Make sure that the product requested for return is unused/unwashed.
  • The items should be returned within 7 days from the date of delivery.
  • Specific items, such as lingerie, accessories, socks, swimwear etc are not viable for refund.

The item requested for return will be cause to rejection if it fails to meet the aforementioned conditions. In that case, the product will be returned on the customer expense. No amount will be reimbursed in this case.

f)     A notification with return status will be sent to the customer’s WooW Creations account within 24-78 hours of return request.

g)   For products where reverse pick up may not apply, the customers can self-ship them to WooW Creations following the confirmation in an email. In this case, an amount of 100 INR will be reimbursed to the customer’s account in the form of coupon code. This will be done post the quality check of all the received items.

h)   The items requested for return must be packed securely, ensuring that no damage happens to it during the transit. Take a reliable courier service in case of self-shipping while exchange or return.

 

The Return Process

a)   Online Return/Exchange

You can return or exchange an item online at woowcreations.com by following the below mentioned steps:

  • Log in to the 'My Account' section at woowcreations.com.
  • Choose the order that needs modification.
  • Select the product to return or exchange and fill in the required information.

 

b)   Customer Care

For any queries or return related information, you can make a call to our customer care executives at +91 - 882 649 5929 or drop an email with details at support@woowcreations.com. Before making a line to the customer care or sending a mail, make sure you are ready with the following information:

  • Order Number / Registered E-Mail Id
  • Product Name
  • Pick-Up Address

To process a return or exchange successfully, repack the items to be returned along with its tags that they were shipped with. Make sure that you mention the order details and the shipping address for return on the packet.

Shipping Address:

WooW Creations

F - 93, Harsukh Apartments,

Sector - 7, Dwarka,

New Delhi - 110075, India

 

c)   Credit Returns

If a product is returned, the customer can choose to get their refund through any of the following means:

  • Cash refund via bank transfer into their account.
  • A Coupon Code of the refund value in your woowcreations.com account, which can be redeemed against any purchase. You may check the issued Coupon Code under the 'Coupons' section, by clicking on 'My Account' at woowcreations.com.